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Changing Your Subscription Plan (Carrier)

🛠️ Administrator Setup Guide

Changing Your Subscription Plan (Carrier)

Administrators can change the company subscription plan at any time from the Subscription Information tab.

This is most commonly done when a company needs to upgrade to a larger plan to support more trucks, or downgrade to a smaller plan after reducing fleet size.

In This Guide
📍 Where to Change Your Plan
📈 Upgrading Your Plan
📉 Downgrading Your Plan

Where to Change Your Plan

To change your company subscription plan:

  1. Click Settings from the main navigation menu
  2. Select Company Profile
  3. Click the Subscription Information tab

In the Subscription Plans table, each plan tier includes an Update Subscription button.

Upgrading Your Plan

If your company adds trucks and needs a higher subscription tier, you can upgrade immediately.

To upgrade:

  1. In the Subscription Plans table, find the plan tier you want to upgrade to
  2. Click Update Subscription on that plan
  3. Complete the checkout process in the Stripe payment window

After payment is completed, you will be returned to the Subscription Information page and the new plan will be active.

💡 Tip
Upgrades are prorated. You will pay the difference in plan pricing for the remainder of the current month, and then you will be billed the full monthly subscription price on the 1st going forward.

Downgrading Your Plan

If your company reduces the number of trucks being managed, you can downgrade to a smaller subscription tier.

To downgrade:

  1. In the Subscription Plans table, find the plan you want to downgrade to
  2. Click Update Subscription on that plan
  3. Confirm the change

Your subscription will remain on the current tier for the remainder of the month, and the new lower price will begin on the 1st of the next month.

💡 Tip
Downgrades do not provide a credit or refund for the current billing period. The reduced plan price will apply starting on the next monthly billing date.
Next Step

Continue to the next guide

 Continue to the next article to learn how to update the payment method used for subscription billing.

Updating Your Payment Method

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